AgentDesk

AgentDesk is an open-source AI customer support system built around knowledge retrieval, human handoff, and ticket workflows.

Key capabilities

• AI automated replies: The AI reply runtime generates replies based on the current conversation, AI configuration, and context, letting the runtime absorb common requests and standard procedures before the team steps in.
• Knowledge base FAQ: The knowledge base stores FAQs, documents, chunks, vector indexes, and retrieval logs so AI answers can be grounded in maintained support knowledge.
• Visual workflows: Supports workflow DSL validation, version publishing, default workflow restoration, node variable mapping, and conditional branch configuration.
• Agent management: Supports Agent revision, publication, and run management, including save-before-publish behavior, step and tool-call details, quality feedback, run evaluation, and safeguards that allow channels to bind only published Agents.
• Agent workspace: Agents handle live conversations, view context, reply to customers, take over from AI, and connect conversations with customer or ticket records.
• Layered architecture: The business layer manages conversations, customers, agent teams, tickets, permissions, and channels; the AI layer runs AI replies, knowledge retrieval, tool calls, and interrupt/resume flows; the management layer provides dashboard configuration and the agent workspace.

Getting

started Customers can start a conversation through the web support entry. The customer chat page is at http://localhost:8083/support/chat and the customer web integration demo is at http://localhost:8083/support/demo.