Cresta: AI Agents for Every Customer Conversation

Cresta is a unified platform for human and AI agents that transforms every customer conversation. It is designed to help customer experience teams and contact centers save money, increase revenue, and build customer loyalty. The platform provides AI agents that can automate customer conversations and augment human agents. It includes conversation intelligence that gives agents instant insight into when a customer is frustrated, disappointed, confused, or happy. Cresta also offers AI agent quality management and an AI Analyst tool. AI Analyst allows business users to ask questions about their customer conversations in their own words and conduct research to surface patterns. The platform targets customer experience teams, contact centers, business users, and developers. It is classified as a no-code solution with a medium learning curve.