Zendesk: AI-Powered Service Platform

Zendesk is an AI-powered service platform designed to help businesses resolve customer issues with AI agents and automation. The platform provides a ticketing system that allows creating and managing tickets, with support for custom ticket forms and programmatic ticket creation. Zendesk includes AI and automation features such as chatbots, generative AI, and agentic AI. AI agents can autonomously resolve routine issues, clarify vague inputs, and improve over time with contextual learning. Automated Quality Assurance ensures consistency and compliance across all interactions, enabling proactive coaching and continuous improvement. Analytics and data features provide insights, and Workforce Engagement Management (WEM) aligns forecasting and staffing with real-time insights, improving adherence and efficiency. The Zendesk Sunshine Platform is an open and flexible platform built natively on AWS. Developers can use APIs and SDKs to create unique customer experiences, connect data sources across their technology stack, and build any app or automation using the languages they love. The Zendesk Apps Framework (ZAF) lets you build integrations and custom features to extend the functionality of Sunshine. Zendesk offers free, freemium, and subscription pricing models. Over 80,000 businesses choose Zendesk for AI-powered service.