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Quality score 80Bbotpress.com#agents#business#data#education#productivity#video

Botpress: Build AI Agents That Take Real Actions

Botpress is a platform for building and deploying AI agents that handle customer conversations and take real actions like refunds, account checks, and escalations. It serves customer support teams, the hotel industry, developers, and businesses, offering automated conversation handling, internal staff assistants, and multi-step AI workflows.

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About this tool

What is Botpress?

Botpress is an AI agent platform that has been AI-first since 2017. It allows users to connect knowledge bases and tools to build multi-step AI agents that take real actions, such as refunds, account checks, and escalations.

Core Capabilities

  • Automated Conversation Handling: AI agents can handle conversations on your behalf, resolving customer issues without human intervention.
  • Real Action Execution: Agents go beyond answering questions to perform actions like refunds, account checks, and escalations.
  • Custom Prompting: Unlike preset options, Botpress allows custom prompting, giving teams precise control over how the agent responds in any scenario.
  • Hot Handoffs & Internal Support: Supports seamless escalation to human agents and can be used for internal staff support.
  • Data Integration: Add, update, and query data on demand, integrating with your current systems.

Use Cases

  • Helpdesk ticket resolution
  • Customer support automation
  • Internal staff assistant
  • Multi-step AI agent workflows
  • Hotel virtual butler

Pricing

& Access Botpress uses a freemium model, offering a free tier and paid plans. Paid plans include AI usage credits, where AI usage is the cost of calling an LLM.

Platform

& Integrations Botpress is a web-based platform with a public API and an open-source framework (LLMz) on GitHub.

Best for
  • Customer support teams
  • Hotel industry
  • Developers
  • Businesses
Use cases
  • Helpdesk ticket resolution
  • Customer support automation
  • Internal staff assistant
  • Multi-step AI agent workflows
  • Hotel virtual butler
Strengths
  • AI-first since 2017 with 10 years of AI infrastructure
  • 750,000 AI agents built
  • 9,000 stars on GitHub
  • Public API available
  • Freemium model with a free tier
Limitations
  • AI usage costs are based on LLM calls, which can incur additional expenses
  • Medium learning curve

Features & use cases

Automated conversation handlingReal action execution like refunds, account checks, and escalationsCustom prompting for precise controlHot handoffs & internal supportData integration and queryingPublic APILLMz framework

Quick facts

Public API available

At a glance

Monetization
  • Freemium
Maturity signals
  • Public API
  • Model family
Learning curve
  • Medium

Pricing

Pricing

Paid

from

from $0.50/mo

Pricing verified Oct 22, 2026Official pricing page

Resources

View case studyView case studyView case studyView case study

Sources

Every profile keeps its sources and latest verification date.
01https://botpress.com/customers/hostifai

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