AgentDesk：功能、适用场景与来源

Open-source AI customer support system with knowledge retrieval, human handoff, and ticket workflows. 主要功能：AI automated replies、Business layer: manages conversations, customers, agent teams, tickets, permissions, and channels、AI layer: runs AI replies, knowledge retrieval, tool calls, and interrupt/resume flows、Management layer: provides dashboard configuration and the agent workspace、Web WidgetEmbedded in websites, help centers, or product pagesLets end users start support conversations、Lets end users start support conversations、Supports open interfaces, custom frontends, and external systems、Conversations and messages Unified container for customer messages, AI replies, human replies, and message state。